Terms of Service

These Terms of Service (the "Terms") form a binding agreement between Tramplo ("Tramplo", "we", "us") and the legal entity or natural person that creates an organization on Tramplo (the "Customer", "you"). Individuals invited by a Customer (employees) use Tramplo on behalf of that Customer; their use is governed by the Customer's own employment terms and the Tramplo employee monitoring notice.

Tramplo is a workplace time-tracking service. The Customer's administrator configures who is monitored, how often screenshots are taken, what tracking modules are enabled, and how long data is retained. Tramplo provides the software and hosting; the Customer remains the data controller for everything captured.

• Comply with the Acceptable Use Policy at /legal/aup.
• Have a lawful basis (employment contract, legitimate interest, consent, works-council agreement, or local-law equivalent) before activating monitoring on any individual.
• Provide a clear notice of monitoring (the Tramplo employee notice or your own equivalent) before each individual's first tracked shift.
• Keep admin credentials secure and notify Tramplo of suspected compromise.
• Pay all fees due under the subscription plan you selected, on time, in the currency invoiced.
• Be the primary point of contact for any data-subject request from anyone you have invited to your workspace.

• Free plan: limited employees and basic tracking. Tramplo may enforce seat limits at the application layer.
• Paid plans: billed monthly through Stripe at the price shown at checkout. Subscriptions auto-renew unless cancelled.
• Taxes: prices are exclusive of VAT, GST, sales tax, and similar charges, which are added where applicable.
• Refunds: we generally do not refund partial periods, except where required by law or where Tramplo is materially in breach of these Terms.
• Late payment: Tramplo may suspend access if payment is more than 15 days overdue, after written notice.

You and anyone using your account must comply with the Acceptable Use Policy. Serious breach (covert monitoring, monitoring of minors, security violations, unlawful use) may result in immediate suspension.

Tramplo processes personal data on the Customer's behalf as a processor. The Data Processing Agreement (DPA) at /legal/dpa forms part of these Terms and applies whenever Tramplo processes personal data subject to GDPR, UK GDPR, Quebec Law 25, or comparable laws. The list of subprocessors is at /legal/subprocessors.

Each party will protect the other's confidential information with at least the care it uses for its own confidential information (and in any event reasonable care), and will use it only to perform under these Terms. This obligation does not apply to information that is public, was already known, is independently developed, or is rightfully received from a third party.

Tramplo retains all rights in the service, software, and branding. Customer retains all rights in the data it uploads or generates through the service. Customer grants Tramplo a limited license to host, copy, transmit, and display Customer data only as necessary to provide the service.

• You may cancel at any time from the Billing page. The subscription remains active until the end of the current paid period; data follows the retention rules described in the DPA after termination.
• We may suspend or terminate for breach of these Terms or the AUP, for non-payment, or where required by law.
• On termination, we will, on Customer's written request within 30 days, export Customer data in a structured machine-readable format. After 30 days, Customer data is permanently deleted on the schedule described in the DPA.

Tramplo aims for high availability but does not currently offer a contractual uptime SLA. Scheduled maintenance windows are communicated by email where practical.

The service is provided "as is" and "as available". To the maximum extent permitted by law, Tramplo disclaims all warranties not expressly stated in these Terms, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law:

• Each party's total liability arising out of or related to these Terms is limited to the fees paid or payable by Customer to Tramplo in the 12 months preceding the event giving rise to the claim.
• Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, or lost data.
• Nothing in these Terms limits liability that cannot be limited by applicable law, including liability for fraud or wilful misconduct.

Customer will defend Tramplo against, and indemnify Tramplo for, claims by any person Customer has invited to Tramplo (or their representatives or regulators) arising out of: (a) Customer's deployment of monitoring without a lawful basis or required notice; (b) Customer's breach of the AUP; or (c) misuse of exported data after it leaves Tramplo's systems. Tramplo will defend Customer against, and indemnify Customer for, claims that the Tramplo software (in unmodified form) infringes a third party's intellectual-property rights.

We may update these Terms. We will email customer admins at least 30 days before a material change. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the jurisdiction in which Tramplo is incorporated. Customer and Tramplo will first attempt to resolve disputes in good faith for 30 days before formal proceedings. Nothing here prevents either party from seeking injunctive relief in any court of competent jurisdiction.

Notices to Tramplo: info@tramplo.com. Notices to Customer: the email of the founding admin or, if changed, the most recent billing-contact email on file.

• These Terms (together with the AUP, DPA, EULA, employee notice, and the order form/checkout) are the entire agreement.
• If any provision is unenforceable, the rest remain in force.
• Customer may not assign these Terms without Tramplo's consent, except to a successor in connection with a merger or sale of all or substantially all of its assets.
• Failure to enforce a provision is not a waiver of it.